Apr
15
2013

An Island of Opportunity | Herndon, VA Kitchen Remodeling

Posted 4 years 218 days ago by Jim Grace
Herndon, VA kitchen island design

New island, countertops, lighting and backsplash revitalize a kitchen!

We help clients with jobs of every size and shape in the kitchen, bathroom and other parts of the home. And regardless of the project size, it all comes down to great communication between Reico and its clients.

Shelly Farmer, a Reico Kitchen & Bath Designer in Falls Church, VA, recently assisted a Herndon, VA kitchen remodeling client with a new island, countertops, backsplash and lighting in their kitchen. While every job encounters some sort of unexpected obstacle or challenge, and in this case one small obstacle presented itself. But that did not stop the customer from having a great experience.

According to Shelly, it all came down to communication. “The client had a target date for completion that she made us aware of, and we explained the process and timing of everything to her. We were honest with her that we could not guarantee completion by her target date, but that we would do our best. We even had a cabinet backordered that we had to work around, but since we kept the homeowner in the loop she was OK with everything. The installation crew was great with the client as well, which is very important since they sometimes end up having more in-person contact with the homeowner than the design team does by the time the project ends! But it definitely all boiled down to communication between the designer, PC, installer, countertop fabricator, and homeowner.”

Our Herndon, VA kitchen remodeling client could not be happier, as they explained in this note. “The kitchen looks fabulous. DeSales and his team were fabulous, as were you and Krista. All our questions were answered, all work was done in a timely, professional manner. All dates and times were kept as promised. It was perfect. I give your team a resounding 100% and will recommend you to everyone I know.”